Privacy Policy

Epsilion Ltd. is committed to protecting our customers’ privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information that we collect and what we do with that information.

This policy will detail the following:

  • What personal data we collect
  • How we collect this data
  • How do we use your personal data
  • Payment security
  • How and how long we keep it
  • What are your rights and sharing of personal data
  • Data protection
  • Changes to Privacy Policy

What personal data we collect

Epsilion Ltd. collect the following types of personal and non-personal data from our customers.

  • Identity and Contact: Data such as your name, telephone number, email address, postal address for the purposes of making a delivery.
  • Communication: Data records of your correspondence with us.
  • Payment: Details including credit card numbers and expiry dates. Epsilion Ltd. retains no record of this information once payment has been successfully made.
  • Technical: Data such as alphanumeric IDs, Internet protocol (IP) address, browser type and traffic data such as information relating to the volume and status of data transmission, geographic location, click-through statistics, the name of the domain and host from which you access the Internet and the date and time you access portions of the Website.
  • Usage: Data including information about how you use our Website such as the products you viewed or searched for, the additional information you sought, the page response times, download errors, length of visits and page interaction information (such as scrolling, clicks, and mouse-overs).
  • Marketing and Communications: Data including your preferences in receiving marketing from us and from third parties, and your communication preferences. You can update your preferences at any time and can easily unsubscribe from anything which you do not wish to receive by using the unsubscribe function at the bottom of the email we send.
  • Aggregated data such as statistical or demographic data for various purposes. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

How we collect this data?

Epsilion Ltd. collects data through various sources during its daily activities.

Online Sales
We will always gather personal details at the checkout stage of an online sale. This is to allow us to process your order and dispatch it efficiently to you. We will only use your personal data for marketing purposes if you chose to opt in to our marketing at the checkout stage.

Email Signup
On our website you will have the option to join our mailing list. When you sign up to our mailing list you will be automatically added to our marketing email list.

Cookies
We use strictly necessary cookies to ensure proper functionality and analytical cookies to improve performance and user experience. Strictly necessary cookies enable essential features such as shopping cart management, website optimization, etc. and are required. Analytical cookies help us understand how visitors interact with our site and are optional.

How do we use your personal data?

We use your personal data to provide goods and services to you and to help us provide you with the best possible customer shopping experience.

We will keep you up to date with current promotions and event running on the Epsilion Ltd. website. We will only contact you with marketing promotions if you have opted in to receive these. You will also be given every opportunity on every email or text that we send you to indicate you no longer wish to receive marketing material by that means.

We will use the information you give us to efficiently deliver the products / service you requested. We may use the data provided by you to help improve our products and services and enhance your experience with us. We never provide your information to any third-party partners for marketing or promotional purposes. We will never sell your information to any third parties

Payment security

Payments are processed through WooCommerce. They are certified and approved by several leading financial institutions.

How and how long do we keep your personal data?

We keep your personal data on password protected cloud and hard-drive facilities. We maintain your data as long as is required to fulfill our obligations to you.  After we have fulfilled our obligations, under Irish Law, we are required to keep transaction details for a further 6 years.  After this period, your personal data will be deleted. Any personal data provided by you for marketing purposes will be kept by us until such time that you notify us that you no longer wish to receive this information.

Your Data Protection Rights

Under GDPR you have the right to:

  • Obtain details about how your data is processed by Epsilion Ltd.
  • Obtain details of personal data held by Epsilion Ltd.
  • Have any incorrect or incomplete data corrected
  • Have your data erased where, for example, you deem that we have no legitimate reason for retaining your data
  • Obtain your data and have that data transmitted to another organization
  • Object to the processing of your data in certain circumstances
  • Not to be subject to automated decision making, including profiling.

Sharing you Data: Your personal data will never be sold to any third party for marketing purposes. Epsilion Ltd. work with trusted service providers to run our business such as It support providers.  We have ensured that any third-party service provider that may have access to your personal information is GDPR compliant.

Data Protection

You have the right to make a complaint at any time and this will be handled by us. You also have the right to make a complaint at any time to the Irish Data Protection Commissioner.

If you wish to submit a complaint at any time about how Epsilion Ltd. handle your personal data, then please email us at hello@vitalifeforcalves.com using the subject title ‘Data Protection Complaint’.

Changes to Privacy Policy

Our privacy policy may change from time to time and any changes to the statement will be communicated to you by email or a notice on our website.