We provide delivery throughout the UK and Ireland, using fully insured couriers to get your product delivered on time.

Once you have placed an order on this site you will receive a confirmation email detailing your purchase.

It is our policy to dispatch your order within 48 hours. However, whenever possible we will send orders next day subject to stock levels. Please allow extra days for delivery during any sale, holidays or promotional periods.

You are responsible for providing the correct address, a contact telephone number and postal code, and must be available to take delivery of all ordered product either in person or through an authorised assignee.

Orders placed between 11am Friday and 9am on Monday will be shipped by the following Tuesday. Orders are not processed on public holidays.

If you require urgent shipping, please contact us at hello@vitalifeforcalves.com.

When you complete an online purchase, you have a statutory right to return goods (other than perishable or made to order or bespoke/customized goods) up to 14 days (the ‘Cooling-Off Period‘) after receiving your order for a refund of that item, or to exchange it.

This cancellation right is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. A full refund of the value of the goods will be made upon our receipt of the returned goods.

This cancellation right does not apply in the case of:
Sealed products not suitable for return for health protection and hygiene reasons which have been unsealed and
products which are inseparably mixed with other items after their delivery.

If you exercise the right to return in accordance with the above, you will be responsible for the direct cost of returning the goods to us.

To cancel a purchase in accordance with your legal right to do so as set out in this policy. If you wish to return your order you must email hello@vitalifeforcalves.com using the subject ‘Returns’ with your reference number. You will then be given instructions on the return’s procedure.

All goods should be returned using an insured, traceable service.

Any breakages or damages must be reported to hello@vitalifeforcalves.com within 2 days of delivery. If a product is defective in any way, please return it immediately and we will replace the product. We will also refund the cost of posting back the defective product. Please retain proof of postage.

All items returned must be in their original condition – in its original condition & packaging, with all labels intact. Items which contain a security seal can only be returned if the security seal has not been tampered with.

Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. You may be asked to provide evidence of the damaged goods if damaged in transit.

Please ensure that the returns note enclosed with your order is completed and returned with your parcel.

Please make sure goods are securely packaged to avoid damage in transit.

Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account. We’ll refund you by the same method as payment.

Any item that is soiled and/or damaged will not be refunded and any returned items will be resent back to the original delivery address.

If you wish to return an item bought as part of a multi-buy, all items purchased as part of that promotion must be returned.

This policy may be subject to change at any time.